Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software by Freshworks Inc. That lets you support your customers across channels like email, phone, chat. The actual developer of this free Mac application is Freshdesk Inc. From the developer: Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly.
Clients are reaching out for help more than ever before, they’re using more platforms than ever before, and with just a few missteps, your business can find it has more customer service issues than ever before.
Meeting Apps Integrated with Freshdesk Meeting software is designed to simplify the organization and execution of meetings. It helps schedule meetings, invite and manage attendees, and digitally interact with them via audio or video conferencing. Simplify all your business helpdesk requirements with Freshdesk – the easy one-stop ticketing solution designed to facilitate customer-support management across all channels. With the Freshdesk for RingCentral app, your cloud-based helpdesk can integrate inbound call and customer data seamlessly from your RingCentral directory for faster. Shift is a desktop app to manage Freshdesk and all of your other apps & email accounts in one place. Available for Mac, Windows, and Linux.
The customer support tool your organization uses can be all the difference between it fostering incredible brand advocates or creating extremely vocal brand adversaries.
Thankfully, the smart folks at Freshdesk have designed the ultimate customer success tool to help save us from our pending customer disasters.
With a focus on smarter communication and greater workflow efficiency, Freshdesk offers a comprehensive platform for managing your customers needs.
Now with CloudApp, you can take that customer experience to a whole new level.
Visual Solutions to Complex Problems
Help solve your customers’ most complex issues while giving them an experience they’ll remember.
Record engaging visuals with detailed instructions and easily paste them right into customer communications. Solve your clients problems easier, close tickets faster, and create far more happy customers.
How Freshdesk works with CloudApp
Record your screen:
Freshdesk App For Macbook
Easily capture anything on your screen from your browser tab or an interaction in a native Windows or Mac app and share it directly into any Freshdesk ticket, forum, or knowledge base page.
Edit and Annotate:
Deliver delight by removing the back and forth, and quickly get to the point all right within Freshdesk. Highlight a section on a page and instantly call out a suggestion or feedback to your customer.
Freshdesk App For Mac Catalina
Add visuals directly into Freshdesk:
Capture a recording or a screenshot and CloudApp will automatically create shareable links for you to drag and drop right in to a ticket or resource tab.
Freshdesk Desktop App
Freshdesk/CloudApp Inspirations:
Screen record a solution to a technical customer service issue
Screen capture and annotate a key feature for a customer to locate
Help customers help themselves with engaging help center animations
Duplicate and record technical issues to pass on to tech support teams
Create important visuals to pass on to teammates for further support
Build visual macros to automate and efficiently solve common problems
Get Started with Freshdesk and CloudApp:
Download and install CloudApp on your Windows PC or Mac
Quickly Signup to create your free CloudApp account
Try capturing a recording or a screenshot and CloudApp will automatically create a sharable link.
Then simply copy and paste the link or drag and drop it right into an Freshdesk ticket!
Freshdesk Mobile App
Check out our Help Center for tips and tricks and to find everything you need to get started.